Terms and Conditions:

Updated: May 2024

By submitting a booking form or enquiry form, you are deemed to have understood, consented & agreed to the following terms & conditions. 

How do I pay?

  • Acceptable payment type: BANK TRANSFER

  •   A 50% non- refundable deposit is required upon booking for all Grazing Tables & Runners and Boards, this is due 48 hr after the invoice has been sent. A 50% deposit is required to secure your date and time. Remaining payment is due 2 weeks before your booking date.

  • Full payment is required for all Boxes within 48 hr of the invoice being sent.

Cancellation:

BOXES:

  • Box orders under $200.00 are fully refundable up until prior to 24hrs of the delivery date.

  • Box orders over $200.00 are fully refundable up until 72 hours of the delivery date. If cancelled within 72 hours of the delivery date, a $50 cancellation fee applies.

BOARDS:

  • Boards: If cancelling/postponing more than 72 hours prior to your event: Your 50% deposit will be held as a credit on file with us /transferred over to a different date or can be used on any of our other products including boxes for equal or more value.

  • Cancellations within 72 hours of the event will forfeit the 50% deposit of their order and the remaining amount will be refunded to your nominated bank account or kept as a credit for future use.

GRAZING TABLES and RUNNERS (including all savoury, sweet, brunch and kids tables)

  • If cancelling/postponing outside two weeks / the final payment of your event, your 50% deposit will be held as a credit on file with us OR transferred over to a different date OR can be used on any of our other products including boxes for equal value.

  • Customers who cancel within 5-14 days of the event (after full payment has been made) will have their deposit held as a credit and the remaining amount will be refunded to your nominated bank account or kept as a credit for future use.

  • Customers who cancel within 5 days of the event will forfeit their 50% deposit and the remaining amount will be refunded to your nominated bank account or kept as a credit for future use. This is to cover supplier payments, short life stock purchased and the loss of work.

Consumption:

All products must be consumed within three (3) hours after the grazing table has been set up or from the delivery of a takeaway box order, in line with government rules and regulations. Consumption of said products beyond the said period shall be at your own risk. 

Platters By Em, shall not be liable for any resulting damage, injury or sickness whatsoever, whether remote or proximate, for failure to consume orders within three (3) hours of set up or delivery, or for the customer’s failure to take health, safety and hygienic measures into consideration when consuming food products.

SET UP OPTIONS (Tables Only):

Styling: Using our boards, Cheese knives, bowl etc we can create a rustic, eye catching table spread for your event. Each grazing table is different in some ways. If you would like dimension/height, we recommend hiring our props & boards. $60 hire.

  • Any props provided and used in your graze will need to be HAND WASHED and dried prior to them being returned. These either returned to us or picked up from you for a fee.

  • Props must be returned in the condition they were given in, any damage will incur a fee. Events setup in venues/ public places MUST be taken home with you and not left.

or

Flat lay: The perfect easy clean up option. We can create a stunning flat lay using disposable palm leaf bowls and utensils so there is nothing to clean up or pick up after the event.

FAQ

How to order?

  • Boards and Boxes require more than 48hrs notices, however if you have a urgent last minute order please get in touch with us via Instagram or Facebook and we can see if we have any availability to accommodate you.

  • Grazing Table bookings need to be placed at least 5 days before your event. Earlier the better to secure your time and date. However if you have a urgent last minute order please get in touch with us via Instagram or Facebook and we can see if we have any availability to accommodate you.

  • Please fill out our Booking Form on the ‘Book’ page. We will be in contact with you regarding your date and invoice within 24hrs. Please check your spam or junk folder for our email.

Travel fee and Pickup?

  • TRAVEL CHARGE: delivery fee is quoted upon enquiry.

  • Pick up location is from 3750 (Wollert) Melbourne. Address will be provided upon payment confirmation. Please note pickup is not always available.

How it Works?

All Grazing tables will be assembled at your event. Please have a table and location for your graze that is out of the heat. It will take 1-2 hours depending on size and requirements of the graze.

We recommend using a table cloth to protect the table as we only provide butches paper to separate food from the table.

Our grazing tables can include a range of beautiful props to make your table stand out such as boards, serving stand and cheese knives. Or we have an options of a Flat Lay disposable setup - All styling equipment provided MUST be cleaned and dried before pickup or return.

Foliage can be added to your grazing table to style (you are able to keep the greenery).

All tables will incur a delivery and pick up fee (only for prop hire) depending on location.

Do you cater for dietary requirements?

Please ensure any dietary requirements are mentioned in your booking.We can cater for most dietary or allergy requirements (Gluten free, dairy free vegetarian, Pork free and nut free), but please note some products may contain or may contain traces as they are produced/manufactured in shared facilities and equipment. Please state this upon booking (prices may vary).

ABN: 74 530 782 082